exagear Terms of Use

When you register an account with exagear, you agree to our terms governing account use, deposits, withdrawals, bonus rules, and dispute resolution. Our policy sets out what we require from you and what you can expect from us — including how we handle your personal data, settle disputes, and process your payment requests.

exagear services are available only where local law permits online gaming or wagering. By opening an account, you confirm that you are eligible to access our platform in your jurisdiction and that you will comply with all applicable laws. We reserve the right to suspend or close any account that violates our terms or local regulations.

This document covers the core rules that govern your account and our relationship. For specific guidance on payments, privacy, or legal compliance, refer to our Privacy Policy, Terms & Conditions, and Legal Notice — all available in the footer.

Account Opening and Eligibility

To open an exagear account, you provide your email, mobile number, and a secure password. We then require identity verification — a photo of your ID (KTP, passport, or driver's license) and sometimes a selfie. Our compliance team reviews submissions within a few hours. Once approved, you are cleared to deposit and play.

By registering with exagear, you confirm that:

• You are eligible to access our platform under the laws of your jurisdiction.
• The information you provide is accurate and current.
• You will not use exagear to engage in illegal activity or money laundering.
• You have read and agree to our full terms and privacy policy.

exagear reserves the right to close any account or suspend access if we detect fraud, suspicious activity, or violation of local law. If your account is suspended, we notify you via email with the reason and any next steps for recovery.

Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed during business hours; e-wallet transfers settle instantly, while bank transfers may take several hours. We do not charge deposit fees, though your payment provider may.

To withdraw your balance, you navigate to the Withdrawals section, select your payment method, and confirm your request. Our compliance team reviews all withdrawals to ensure they comply with anti-money-laundering policies. Standard review windows are a few hours; larger or unusual amounts may take longer. We may request additional documentation to verify the withdrawal's legitimacy. Once approved, funds return to your original payment method according to that service's processing timeline — typically one business day for bank transfers and minutes for e-wallets.

Bonus and Promotion Terms

When exagear offers bonuses or promotions, the specific terms — including eligibility, wagering requirements, and expiry dates — are communicated at the time of offer. We do not guarantee fixed bonus amounts; promotions may change or end at our discretion. Bonuses are subject to our anti-fraud policies and may be forfeited if we detect suspicious activity.

Under our policy, bonuses are typically non-transferable and may be tied to specific games or game categories. If you have questions about a promotion's terms, contact our support team for clarification before claiming the bonus.

At exagear, we keep our terms transparent and straightforward — your rights and our responsibilities are clear from the start.

Game Rules and Settlement

All games on exagear (live-dealer tables, slots, number games, sportsbook) operate under rules we publish before you play. Outcomes for slots and number games are determined by certified random-number generators; live-dealer games are streamed from professional studios with human dealers. We settle all wins and losses immediately after each game round completes.

If you dispute a game result or settlement, contact our support team with your account details and the game reference. We review the session log, game audit record, and our transaction history to resolve the dispute fairly. Our multilingual support team is available during regional business hours via live chat, email, or support ticket.

Account Security and Liability

You are responsible for maintaining the confidentiality of your password and account. If you suspect unauthorized access, contact our support team immediately. exagear is not liable for unauthorized access if you have disclosed your password or failed to secure your login credentials.

We undertake to protect your personal data using industry-standard encryption and security practices. However, we cannot guarantee absolute security. We maintain backup systems and disaster recovery protocols to minimize service interruptions, but we do not accept liability for temporary outages or data loss beyond our reasonable control.

Jurisdiction and Compliance Notice

exagear services are restricted to jurisdictions where online gaming or wagering is permitted by local law. We do not operate in jurisdictions where such activity is prohibited. By accessing exagear, you confirm that your location permits such access and that you comply with all applicable laws.

We do not claim to be licensed by any Indonesian government authority. Our operational framework aligns with international standards for anti-money-laundering, know-your-customer (KYC) verification, and responsible business practices. All account holders must pass identity verification before funding or playing.

Contact and Support

exagear provides multilingual customer support to users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. You can reach our team via:

• Live chat during regional business hours (available in English and Indonesian).
• Email support for account issues, payment disputes, and general enquiries.
• Support ticket system within the exagear app for documented requests and follow-up.

For urgent disputes or complaints, our escalation team reviews submissions within one business day. We are committed to resolving issues fairly and transparently.

Dispute Resolution and Complaints

If you have a complaint about exagear services — a disputed game result, a payment issue, or account suspension — we encourage you to contact us first. Our support team reviews all complaints within one business day and works to resolve disputes fairly.

We document all complaints and maintain a record for future reference. If you remain unsatisfied after our initial response, you can escalate your complaint to our senior management team. We do not offer external dispute arbitration at this time; our internal resolution process is our primary avenue for addressing grievances. Users are encouraged to retain records of all transactions and communications with exagear for their own reference.

Changes to Our Terms

exagear may update these terms or our policies at any time. We notify users of material changes via email or an in-app notification at least 30 days in advance. Continued use of exagear after such notification constitutes your acceptance of the updated terms. If you do not agree to new terms, you may close your account and request a withdrawal of your balance before the change takes effect.

Summary and Key Takeaways

By using exagear, you agree to our terms governing account use, deposits, withdrawals, bonus claims, and dispute resolution. We require identity verification before you can deposit or play. All game outcomes are fair and auditable; all wins and losses settle immediately. We process withdrawals during business hours, subject to KYC compliance reviews. We are not licensed by any Indonesian government body, but we operate according to international anti-money-laundering and player protection standards.

exagear services are available only where local law permits. If you have any questions about these terms or your eligibility to use exagear, contact our support team before registering or depositing funds. Our multilingual team is available during regional business hours to clarify any aspect of our policy.

For full details on how we process your data, refer to our Privacy Policy. For regulatory and jurisdictional information, see our Legal Notice. All policies are designed to protect you and ensure fair, transparent gaming.