exagear Privacy Policy

This page describes what we collect when you use exagear and how we keep that data protected. We collect personal information — your email, phone number, identity documents, and payment details — to verify your account, process deposits and withdrawals, and comply with anti-money-laundering laws. We do not sell your data to third parties, and we encrypt all sensitive information.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. We retain your data only as long as necessary to serve your account and meet legal obligations. If you have questions about how we handle your information, contact our support team — we are transparent about our practices.

exagear operates in supported jurisdictions where local law permits online gaming. Your privacy rights and our data-handling obligations are outlined below.

Data We Collect

When you register with exagear, we collect your email address, mobile phone number, and a secure password. During identity verification, we request a photo of your government-issued ID (KTP, passport, or driver's license) and sometimes a selfie to confirm your identity. We store these documents securely and use them only for KYC compliance.

When you deposit or withdraw funds, we collect payment method details — your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account information (mobile banking, local payment, online payment, e-wallet). We also log your IP address, device type, and browser information for security and fraud detection. We record all game activity, transaction history, and account access logs.

• Account registration data: email, phone, password.
• Identity verification: ID photo, selfie, document type.
• Payment information: e-wallet or bank account details.
• Activity logs: game sessions, deposits, withdrawals, support tickets.
• Device and network data: IP address, browser, device type, location (approximate).

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, settle game outcomes, and comply with anti-money-laundering and know-your-customer regulations. We also use your data to detect fraud, investigate disputes, and improve our platform's security and performance.

We do not use your data for marketing or advertising without your explicit consent. We do not sell your information to third parties. We may share your data with payment processors (e-wallet and bank partners) only to the extent necessary to complete your transaction. We may also disclose data to law enforcement or regulatory authorities if legally required.

Third-Party Data Processors

exagear works with third-party service providers to operate our platform. These include payment processors (e-wallet and bank partners), cloud hosting providers, and security auditors. We require all third parties to sign data-protection agreements and maintain the same security standards we do. We do not allow third parties to use your data for their own purposes.

Our servers are hosted on secure cloud infrastructure; your data is encrypted both in transit and at rest. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we notify affected users within 72 hours and cooperate with relevant authorities.

At exagear, we treat your personal data as a trust — encrypted, protected, and used only for the purposes you authorize.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your language preference, and track your activity on exagear for security and analytics purposes. Cookies are small text files stored on your device; they do not contain sensitive information like passwords or payment details. You can disable cookies in your browser settings, but doing so may limit your ability to use exagear.

We also use analytics tools to understand how users interact with our platform — which games are popular, where users encounter issues, and how to improve performance. This data is aggregated and anonymized; we do not track individual users across external websites.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data. To request a copy of your data or to update your account information, contact our support team. We will provide your data in a portable format within 30 days of your request. If you wish to delete your account and associated data, we can do so, though we may retain records as required by law.

You also have the right to object to certain uses of your data — for example, if you do not wish to receive service notifications. Contact our support team to manage your preferences. We will honour your requests unless we are legally required to retain the data.

Jurisdiction and Compliance

exagear operates in jurisdictions where local law permits online gaming. Our data-handling practices comply with international standards for data protection and privacy. Our servers may be located outside your country, but we apply consistent security and privacy standards regardless of location.

If you are in a jurisdiction with specific data-protection laws (such as GDPR in Europe), we comply with those requirements to the extent applicable. If you have concerns about how your data is handled or believe we have violated your privacy rights, contact our support team or your local data-protection authority.

Contact Us About Privacy

If you have questions about our privacy practices, wish to access or delete your data, or want to report a privacy concern, reach out to our support team:

• Live chat during regional business hours (available in English and Indonesian).
• Email support for data-access requests and privacy complaints.
• Support ticket system within the exagear app for documented requests.

We respond to privacy requests within 30 days. For urgent concerns, escalate your request to our senior management team via email.

Policy Updates and Changes

We may update this privacy policy at any time. Material changes will be communicated to you via email or an in-app notification at least 30 days in advance. Continued use of exagear after such notification constitutes your acceptance of the updated policy. If you do not agree to new privacy terms, you may close your account and request a withdrawal of your balance before the change takes effect.

Summary

We at exagear collect personal data — email, phone, identity documents, and payment information — to verify your account and process transactions. We encrypt all sensitive data, do not sell your information to third parties, and comply with international data-protection standards. Your data is retained only as long as necessary to serve your account and meet legal obligations. You have the right to access, correct, or delete your data by contacting our support team.

exagear operates in jurisdictions where local law permits online gaming. Our privacy practices are transparent and designed to protect your information. If you have questions about how we handle your data, reach out to our multilingual support team — we are available during regional business hours via live chat, email, or support ticket. Your privacy is central to how we operate.