exagear Casino & Sportsbook FAQ

Opening an account on exagear takes five steps. First, fill the registration form with your username, email, mobile number, and password. Confirm your email via the link we send you. Second, upload a clear photo of your identity document (KTP, passport, or driver's license) and a selfie for KYC verification. Our compliance team reviews your documents — this typically takes a few hours. Third, once verified, you can add a deposit method. Fourth, choose your payment channel: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). Fifth, deposit funds and your balance appears instantly. You can then browse our live-dealer tables, slots, sportsbook markets, or esports games.

No. exagear policy prohibits multiple accounts per user. We use anti-fraud tools to detect and close duplicate accounts. If you already have an account with us and try to open a second one using the same identity documents, email, or phone number, both accounts will be suspended. If you have forgotten your password or username, use our account-recovery form in the login area. Our support team can also help verify your identity and restore access within one business day.

If a deposit or withdrawal does not go through, first check your exagear transaction history within your account. The transaction may show as pending or declined. If it failed, no funds have left your bank or e-wallet account. Retry your deposit using the same or a different payment method. For e-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), most transfers settle within seconds; if yours is stuck, contact the e-wallet provider directly to confirm the payment went through. For bank virtual accounts (online payment, e-wallet, mobile banking, local payment), transfers may take a few minutes. If you still see no balance after subject to verification, contact our support team — include your transaction reference number. We will investigate and process a manual credit if the payment was successfully received.

Yes. We accept deposits and withdrawals via virtual accounts from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you select a bank virtual account as your payment method, we generate a unique virtual-account number assigned to your exagear account. Transfer funds to that number from your bank app or ATM. The transfer usually settles within a few minutes. For withdrawals, provide your bank account details during the request process. Our compliance team reviews the withdrawal — this typically takes one to two business days. Once approved, we transfer funds directly to your bank account. If your withdrawal has not arrived within three business days, contact our support team with your withdrawal request ID.

Before you start, read two key documents: our Terms of Use (covers account eligibility, bonus terms, account suspension) and our Privacy Policy (explains how we use your data). For live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger — review the specific game rules available in-app. Each table displays minimum and maximum stake limits. For sportsbook betting on Liga 1, Piala AFF, Champions League, or other tournaments, understand how odds work and what happens if a match is postponed or cancelled. For slots like Aviator, Sweet Bonanza, Gates of Olympus, or Mahjong Ways, check the paytable and volatility rating. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), verify match schedules and settlement rules. If you are new to a particular game, start with the lowest stake to learn before increasing your wager.

exagear members earn loyalty points on deposits and active gameplay. As you accumulate points, your account tier advances — tiers unlock perks like bonus reloads, cashback offers, or exclusive tournament invitations. Higher tiers may also grant faster withdrawal processing, dedicated support access, or event invitations during holidays like Idul Fitri or Idul Adha. Your tier status is visible in your account dashboard. Points earned never expire as long as your account remains active. If your account is closed or suspended, unused points are forfeited. For tier-specific terms and current rewards, check the Loyalty section within the exagear app or contact our support team for a detailed breakdown.

Your exagear account dashboard offers several control tools. You can update your profile information (email, mobile number, password), view your transaction history, manage deposit methods, and review loyalty points and tier status. For security, we recommend changing your password regularly and keeping your email and phone number up to date. If you suspect unauthorized access, change your password immediately and contact our support team. You can also request a session logout from all devices if needed. Account suspension or closure requests can be submitted to our compliance team — they will review and respond within one business day. For detailed account controls, log in and visit your settings. If you cannot access your account, use our password-recovery form or contact support for account-recovery assistance.

We offer three contact channels. First, use live chat within the exagear app — available during regional business hours (Monday–Friday, 8am–6pm WIB). Second, email our support team; responses arrive within one business day. Third, open a support ticket in your account dashboard. For urgent issues (account access loss, fraud report, payment dispute), use live chat or email and mark your message urgent. Our team speaks English and Indonesian. For compliance or legal inquiries, contact our legal team via the email link in your account settings. All communications are logged for your record. If you are unsure which channel to use, start with live chat — our team will direct you to the appropriate specialist if needed.